Robinson Young Ltd Privacy Notice (Pernaton)

Robinson Young distributes Pernaton in the UK, so we collect and store consumer data for the purposes set out in this notice.

We take your privacy seriously, and we work hard to protect it.

This policy explains what personal data we collect, why we collect it, how we use it, and the choices you have. So, please read it carefully to understand how we handle your information.

Links to other websites

From time to time, our websites include links to third-party sites. If you follow one of those links, this policy no longer applies. Because we don’t control how third parties handle information, we encourage you to review the privacy policy on any external site you visit.

Why your privacy matters to us

This notice explains how we use the information you share with us and how we keep it secure. In addition, it outlines your rights under the UK Data Protection Act 2018 and the UK GDPR. Our UK regulator is the Information Commissioner’s Office (ICO).

What personal data we collect

We only ask for data that we need to provide the products and services available on the Pernaton website. For example, we may collect:

  • Identification data: name, email address, postal address, phone number, proof of identity, order number
  • Banking and financial data: payment method, bank details, billing address
  • Order data: order number, items ordered, promo codes, discounts, order date/time, delivery method and address
  • Returns and customer service data: returned items, reasons for return, refunds, exchanges with customer service
  • Relationship/usage data: order history, order frequency, information requests, complaints, service interactions
  • Promotions/competitions data: participation date, answers submitted, prizes offered
  • Site contributions: reviews and ratings

How we use your information

We use your information to:

  • process your orders, take payment, deliver products, and handle returns
  • manage your account and customer support, including responding to queries and complaints
  • improve our website, products and services, including internal reporting and analysis
  • make sure the site works well for you, so content displays effectively on your device
  • send service messages, such as order updates or changes to the service
  • send marketing communications, but only where you have given the appropriate consent

Meanwhile, we also use cookies and tools such as Google Analytics to understand how people use our website.

If you choose not to provide required data, we may not be able to provide the full service. For instance, we may not be able to process an order or respond accurately to a request.

Who we share your personal data with

We may share your personal data with:

  • Doetsch Grether, the owner of Pernaton, where necessary
  • trusted service providers who support our operations (for example, payment providers). These providers may access personal data only to deliver their service to us. However, they must keep it secure and must not use it for their own purposes.

We do not sell your personal data. Likewise, we don’t share it with other third parties unless this notice says we can, or you give us additional consent.

Your rights

You can:

  • ask for a copy of the personal data we hold about you (right of access)
  • ask us to correct inaccurate or outdated data (right of rectification)
  • ask us to delete your data in certain circumstances where we have no legal reason to keep it (right of erasure)
  • object to certain uses of your data where we don’t have a valid reason to continue (right to object)
  • ask us to limit how we use your data in certain circumstances (right to restrict processing)

Verifying your identity

To protect your information, we ask you to confirm your identity before we act on a request. Additionally, if someone else makes a request for you, they must show they have your permission.

We may accept:

  • passport
  • driving licence
  • birth certificate
  • a utility bill from the last 3 months

How we keep your data secure

We use measures such as:

  • data encryption
  • internal security policies and employee training
  • security controls designed to protect Robinson Young’s infrastructure from unauthorised access

Where we store your personal data

We store personal data needed to resolve queries or complaints and to provide services accurately. At the same time, we only collect and use data that is relevant to those purposes.

If we want to contact you for marketing, we will seek the appropriate consent first.

Your right to complain

If you believe we have handled your data incorrectly, or you’re unhappy with how we responded to your request, you can complain to the Information Commissioner’s Office (ICO):

  • Phone: 0303 123 1113
  • Website: ico.org.uk/make-a-complaint/
  • General site: www.ico.org.uk

Consent

Where the law requires consent for collection, processing, sharing, or retention, we will ask for it. In short, if anything in this notice is unclear, please contact us and we’ll help.

Changes to this privacy policy

We may update this policy from time to time. When we do, we’ll post the updated version on this page.

Contact us

If you have questions about this notice or how we use your data, contact Robinson Young:

Or write to:
Robinson Young
Ibson House
Eastern Way
Bury St Edmunds
Suffolk
IP32 7AB

Last updated: December 2025.

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