Who we are
We are Robinson Young Limited a company registered in the UK under company number 01067101 with our registered office at Ibson House, Eastern Way, Bury St Edmunds, Suffolk IP32 7AB. Please see the Contact Us page for our contact information.
How we collect information
If you apply to open an account with us you will be asked to complete a Credit Account Application Form and to provide certain information about yourself and your business. This may include contact details and trade references. We will collect information from you if you register to use this Website, or if you order goods or services from us either online (i.e. via this Website) or offline. We may also collect information which you voluntarily submit via forms, surveys or feedback forms or via interactive areas that appear on our Website from time to time. We collect information about the usage of our Website using cookies and Google Analytics (see below).
What we use your information for
If you apply to open an account with us, we will use your information to verify your identity and to process your application. We may also carry out Credit Reference Searches as described below. If you register to use this Website or order goods or services from us we will use your information to administer your account and to process any order which you place with us. We may use your information for marketing purposes (for example to send you information about our products, services and any promotions) unless you have asked us not to. We will use your information to provide you with access to our Website and to personalise the content of this Website. We may use your information to carry out marketing analysis and to make general improvements to our Website or the products or services we offer. We may also contact you from time to time for feedback on your use or our goods, services or Website.
With whom we may share your information
We may share your information with our group companies from time to time for administrative purposes and so that they can provide you with any information, products or services you have requested. We may allow third parties who supply services to us or who process information on our behalf (for example our online payment provider or credit reference agencies) incidental access to your information. However, we will ensure that they keep your information secure and do not use it for their own purposes. We may share your information with another organisation which buys our company or our assets or to whom we transfer our agreement with you and in the course of any negotiations which may or may not lead to such a transfer or sale. We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.
Credit Reference Searches
When you apply to open a credit account with us we will check personal and business records at credit reference agencies. When credit reference agencies receive a search from us they will place a footprint on your credit file that may be seen by other companies and lenders. They may supply us with both public information (including information from the electoral register and information concerning CCJs) as well as shared credit and fraud prevention information. We will make these checks to verify identities, for assessing your application for credit and to prevent and detect crime. We may also make periodic searches with credit reference agencies to manage your account, to trace your whereabouts or to recover debts. If you give us false or inaccurate information and we suspect or identify fraud we may record this and may also pass this information to fraud prevention agencies and other organisations involved in crime and fraud prevention. You can contact the credit reference agencies currently operating in the UK for details of the information they hold about you.
How we protect personal data
We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities. We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL). We may occasionally ask for proof of identity before we share your personal data with you.
However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.
Transferring your information outside of Europe
As part of the services we offer to our customers and account holders we may transfer the information you provide to us to countries outside of Europe. This may happen if one of our servers or service providers is located outside of Europe. Countries outside of Europe may not have similar data protection laws to the UK. If we transfer your information outside of Europe in this way we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.
Under the Data Protection Act 1998, you have the right to see the personal data we hold about you. This is called a Subject Access Request. If you would like a copy of the personal data we hold about you, please write to us at;
Robinson Young Limited
Bury St Edmunds
You have the right to correct any errors in information we hold about you. Please inform us about changes to your details so that we can keep our records accurate and up to date.
You have the right to opt out of receiving any marketing material from us or any third party at any time.
If you follow a link from any of our websites to another site, this policy will no longer apply. We are not responsible for the information handling practices of third party sites and we encourage you to read the privacy policies appearing on those sites.
Further information about data protection issues including the online Register of Data Controllers can be found on the Information Commissioners site at http://www.ico.gov.uk.